Shipping and Returns

Returns Policy
Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by Supercover. We do not accept goods for return and are unable to exchange items that are not damaged, defective or incorrect.

To discuss a return please call on 020 8781 1311

Damaged Deliveries
Each package will have a TAMPER LABEL on the reverse at the seal of the item. If you receive your package damaged or the item with the Tamper Label broken or removed then please refuse the products upon original delivery attempt and ask the delivery person to return the item to sender.

If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product, the original box and packaging. Please contact Supercover immediately to arrange return of the product for replacement.

Please notify Supercover of damaged or incorrect items within 48 hours of receipt. Timely receipt of this information is necessary for Supercover to file a damage claim.